Your investment is safe with Artec Care
Here’s our one-stop comprehensive care package, designed to ensure the longevity and performance of your Artec 3D scanner. Issues resolved, peace of mind restored.
What’s included in Artec Care
Warranty Boost
Expands the official warranty that protects only against material and workmanship defects.
Accidental Damage Protection
Protects your scanner from physical damage caused by unexpected, unintentional mishaps.
Fixed Repair Costs
Ideal for organizations that need to optimize their budget and minimize additional funding requests.
Artec Care for your 3D scanner
Artec Care is available for the following Artec 3D scanners:
The fastest handheld 3D scanner on the market. A wireless device of roaring power with an inbuilt touchscreen and intuitive UI for hassle-free 3D scanning.
A high-resolution scanner based on blue-light technology, ideal for rendering the most complex geometry with enhanced precision.
Lightweight and versatile 3D scanner for quickly capturing textured data. Portable and accurate solution for medium-sized objects of all kinds.
FAQ
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What is the standard warranty for Artec 3D scanners?
All Artec 3D scanners come with a 2-year warranty that protects against material and workmanship defects. For full details, see Artec 3D scanners’ Warranty Information.
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What additional warranty options does Artec 3D offer?
Artec 3D offers Extended Warranty and Artec Care for Artec Eva, Artec Eva Lite, Artec Space Spider, and Artec Leo (produced starting 2022). The Extended Warranty extends the official 2-year warranty and protects against material and workmanship defects. Artec Care includes up to two incidents of accidental damage protection every 12 months, subject to service fees plus applicable taxes.
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What are the conditions for Extended Warranty and Artec Care?
Extended warranty:
- Maximum extension: 5 years (i.e. scanners can remain under warranty for up to 7 years in total). Extended warranty cannot be purchased for the scanner older than 7 years.
- If not bought at the same time as the scanner(s), standard maintenance service will be required before the order for warranty extension is processed.
- In case of any lapse in warranty coverage, standard maintenance service will be required before the order for warranty extension is processed.
Artec Care:
- Accidental Damage refers to any physical damage that results due to unexpected and unintentional events. Accidental Damage cases are counted only if the scanner or its parts are returned to Artec 3D.
- Artec Care works only in combination with a valid (original or extended) warranty and has to be purchased on the same day as a scanner or warranty extension.
- In the event of an accidental drop and damage of a scanner, the customer will have to pay per accident; Artec 3D will cover the rest. Shipping and taxes are not included.
- Any unused incidents will expire after 12 months.
- Any damaged or replaced parts of the scanner after the accidental drop irrevocably become the property of Artec 3D. They cannot be reclaimed by the scanner owner under any circumstances.
- Artec Care does not cover theft or loss coverage.
Once paid, Extended Warranty and Artec Care cannot be canceled and/or partially or fully refunded.
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How much do Warranty Extension and Artec Care cost?
Extended warranty costs per scanner, per year.
Artec Care costs per scanner, per year.
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How can I purchase Extended Warranty or Artec Care?
If you want to purchase Extended Warranty or Artec Care, please get in touch with your licensed reseller to clarify the cost of the program, or email sales@artec3d.com
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Who should I contact for technical support or assistance with my Artec 3D scanner or Artec Studio?
In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on the “Submit the request” button on the bottom right part of the screen or by emailing support@artec3d.com
